Sunway Medical Centre Velocity (SMCV) has become the first hospital in Southeast Asia to install the NORAV Clinical Management System, a digital platform that merges six cardiac‑related diagnostic services into a single workflow.
It marks a regional milestone.
Integrated platform replaces fragmented processes
The NORAV Medical ECG Management System (NEMS) Web platform brings together electrocardiogram (ECG) testing, cardiac stress testing, pulmonary function testing, Holter monitoring, ambulatory blood pressure monitoring, and ankle‑brachial pressure index testing. Authorized staff can pull patient data and reports from any location inside the hospital in real time.
Before the rollout, moving a single result between departments required several manual steps, according to Jordan Meshil, chief executive officer of SMCV. The new system consolidates outputs from each service into one record, eliminating the need for paper‑based handoffs and reducing the chance of lost or duplicated information.
Impact on workload and turnaround times
Hospital officials say the unified workflow cuts administrative workload and speeds up turnaround for diagnostic reports. Clinicians can review current and historical records more efficiently, and multidisciplinary teams can coordinate care without using separate databases.
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The digitalisation of ECG reports and other diagnostic data is projected to lower SMCV’s ECG paper consumption by up to 50 percent, aligning with the centre’s sustainability goals. Early internal metrics indicate that report generation time has dropped from an average of 48 hours to roughly 24 hours, though the exact figure varies by test type.
Patients benefit from faster results, which can shorten hospital stays and reduce the need for repeat appointments. For staff, the platform’s real‑time access means that a cardiologist in one wing can review a stress test performed in another without waiting for a physical copy to be delivered.
From a practical standpoint, the change means fewer clerical steps for nurses and technicians, allowing them to focus more on patient interaction rather than paperwork. It also gives physicians a clearer picture of a patient’s cardiac health over time, because all six test results are stored together and can be compared side‑by‑side.
While the system’s benefits are clear, the transition required training for dozens of users and a temporary slowdown as staff adjusted to the new interface. Hospital IT staff reported that integrating legacy data into the NORAV platform took longer than anticipated, but the effort was deemed worthwhile once the full suite became operational.
Overall, the deployment is part of SMCV’s broader push to strengthen sustainability, improve operational efficiency and deliver a more connected patient experience.